FAQ'S

Shipping

We are proud to cater our preserved roses to customers all over the world. Amaranté offers tracked international delivery with DHL. Typical delivery times and prices vary based on the destination, although international orders typically reach their destination within 3-5 working days.

Shipping is dependent upon the country your order is being shipped to and how soon you would like it to be delivered. 

Please see our Delivery page and International Delivery Page for more information.

Yes, we are able to ship our flowers all over the world. For more specific information about shipping to your country, please see our International Shipping page

MY ORDER

To get in contact with us you can call or WhatsApp us on 07566 744737, email us on support@amarantelondon.com or use the live chat button (please have your order number ready when getting in touch when getting in touch about an existing order). Our friendly team are always on hand to help.

In the unlikely event of this occurring, please get in touch with our customer service team within 24 hours of receiving the item. We will require you to send us a picture of the hatbox you have received, our customer service team will then advise on the next steps.

You will need to provide photographable proof of a fault within 24 hours of receiving the flowers. In this instance, our team will work with you to find the best solution to the problem.

You can add your own personal message with any flowers you purchase by using the gift message field when placing your order. Your message will be printed on one of our gift cards and will be included alongside your flowers.

We do not include any type of receipt or proof of purchase with any of our flowers. All that is included in the packaged box is your selected flowers and a gift card if you chose to include one.

We are happy to accept any of the following methods of payment for purchases made online:

 

American Express

Apple Pay

Diners Club

Discover

Google Pay

Klarna

Maestro

Master Card
Shop Pay

Visa

ClearPlay

PayPal

As soon as you have successfully placed your order you will receive an email notification, this email will contain your order number and all the details of your order. If you still have not received an order confirmation email after 10 minutes of placing your order, please get in touch with our customer support team and they will be able to help you.

You are welcome to come into our store in Stratford and place your order with someone from our team. Even though we do not have ready-made stock of flowers as everything is made to order, someone in-store will be able to talk you through your options and help you choose your perfect flowers.

You can choose a delivery date of up to 6 months in advance, you will be given this option in a calendar format when choosing your flowers on our website. When finalising your order, you should select ‘Free Delivery’ on the delivery section. If you have any difficulties, please get in touch with our team.

DELIVERY

Please see our Delivery page for more information about our delivery across London, the UK and Internationally. 

We currently only offer a same day delivery option to all London locations. We also offer a free click and collect option.

As part of our commitment to reducing waste and carbon emissions, we hold zero stock. We proudly handcraft all flower arrangements to order, and each order takes from 1 to 2 business days to complete.

Please, ensure you consider this in addition to delivery time and plan for your purchase accordingly.

Please read more on International delivery page.

Our cut off time during the week is 3pm, any order made after this time will be dispatched the following day. On weekends ensure to place your order by 12pm for next day delivery.

You will receive an email or text notification as soon as your flowers have been dispatched, through this link you will also be able to track your flowers every step of the delivery journey. On the morning of your delivery, you will receive a one-hour time slot by the courier. If you will not be in, you can let your driver know and ask them to either leave your parcel in a safe place, with a neighbour or attempt delivery the following day. Please get in touch directly with the courier for more information.

PRODUCT

Our flowers are carefully packaged in our Amarante boxes, designed to keep them safe in the delivery process. Depending on whether you purchase a hatbox or one of dried flower bouquets, a box of the according size will be used. Your flowers will be carefully placed and secured down into the box to avoid them from moving around during the process of delivery.

When purchasing our dried flower bouquets, our florists carefully hand pick the stems for your chosen bouquet and hand tie the arrangement. The bouquet is then covered in gift wrapping to protect your flowers. Your bouquet is then carefully placed into our Amarante packaging box and tied down to avoid the flowers from moving about during delivery.

1) Avoid direct exposure to light, especially sunlight.

 

2) Keep the roses in a room temperature environment.

 

3) Occasionally brush the roses to remove dust that may accumulate over time using a soft brush.

 

4) The flowers should not be contact with water, steam or any other substance.

 

5) Avoid frequently touching as the oils from hands can wear the preserved petals.

 

6) Refrain from tilting and rotating your box.

 

7) Avoid placing near strong air conditioning fans or strong air vents.

 

8) Keep the roses in their box as they are secure and happy there.

 

With the correct care, your roses will brighten up your room every day.

You can find more care tips on our Product Care page

We recommend that our flowers are kept out of any direct sunlight. They do not need watering and should be given a light dusting every now and again. You can find more care tips on our Product Care page.  

Thanks to our natural preservation method, our roses are likely to maintain their wonderful scent and fresh look for one year. However, if properly cared for, our roses can retain their features for up to three years. 

In short, no. Both terms Infinity and Eternal refer to real, fresh roses that undergo a preservation process. These terms are often used interchangeably for branding purposes but all refer to the family of preserved roses or, more in general, preserved flowers.

Our Infinity Roses, however, are different from the rest. They are responsibly sourced, cruelty-free products that support reforestation projects. In fact, Amaranté ensures farmers meet and exceed Fairtrade standards, while being fairly compensated for their work. We are also committed to neutralising the carbon footprint of each purchase by planting more flowers than we pick.

Yes, Forever Roses are real flowers - Absolutely. Our products are real Ecuadorian preserved roses that are produced using our scientific method. Unlike fresh-cut roses, however, Infinity Roses are able to display their beautiful qualities for years, not days.

Our floral arrangements do not currently include long-stem roses. We encourage you to sign up to our newsletter to learn about new products as soon as they’re launched!

Around Valentine’s Day, a dozen arranged fresh roses could cost anywhere from £45, if bought from a corner flower shop, to £75 at a high-end florist. Although they make a beautiful gift, fresh-cut roses require maintenance and rarely survive for more than seven days.

A dozen preserved roses arranged in our medium round hatbox start at £110 and are guaranteed to maintain their beautiful features for at least a year with no effort required on your end.

But there’s more to Amaranté’s preserved roses than their long-lasting sumptuous look. Our floral arrangements are Fairtrade certified and priced to ensure we can responsibly source our roses. We are committed to:

- Compensating rose farmers fairly for their labour.

- Leaving the smallest possible carbon footprint. We source our roses directly from Ecuadorian farms, so that our flowers are not shipped to or from any wholesaler, and we strive to produce more O2 than CO2.

- Offering our customers an alternative to carbon-intensive fresh cut roses. By purchasing preserved roses, you positively impact the world and the environment by reducing the carbon footprint of rose farming.

- Working on a made-to-order basis. By holding zero stock, we produce zero waste.

The Amaranté headquarters is currently located in Stratford, East London. All our products are made to order, however we welcome customers to come in and take a look at our showroom of rose hatboxes. You can purchase all our preserved roses on our website and arrange shipment to an address of your choice. Ordering from another country? Worldwide shipping is available as well.

Absolutely! Amaranté offers you a vast choice of luxurious preserved roses in different arrangements. You can visit our website to shop Infinity Roses in endless colour and box combinations and have them delivered to an address of your choice. We hold zero stock and handcraft each arrangement to order.

Amaranté Forever Rose compositions are packaged in rose boxes, acrylic jewellery boxes, glass vases, and more. Amaranté prepares the most sumptuous preserved roses in various arrangements using classic hatboxes, suede hatboxes and elegant jewellery boxes.

The shape, colour, size, and material of each box can be customised to meet your taste and preference. Complete your order by selecting your favourite rose colour to create the perfect gift for yourself or your loved ones.

Yes, we ship forever roses in a hatbox. The forever rose hatbox is our signature floral arrangement. We handmake all our hatboxes to provide you with the most luxurious experience. Our hatbox offering includes:

- Round classic hatboxes;

- Square classic hatboxes;

- Round brushed suede hatboxes;

- Square brushed suede hatboxes.

All our hatboxes are made of high-quality, durable cardboard or suede material. 

They perfectly complement Amaranté's Fairtrade Infinity Roses, and are available in boxes of multiple sizes and colours. Current sizes include:

Extra-large: 12”x12”, 30-38 large roses;

Large: 9”x7”, 18-22 large roses;

Medium: 7"x7”, 12-14 roses;

Small: 4”x4”, 4 large roses;

Single-rose: 4"x2", one 5-6 cm rose.

For many cultures and people throughout history, roses have often symbolised love, passion, and affection. Each colour, however, offers a specific meaning, and can be used to send a different message to anyone.

Our stunning compositions of eternal roses are real preserved roses that last for 365 days. By purchasing one of our beautiful preserved flower arrangements, you can delight that special person for years, not days.

To us, however, Infinity Roses are more than just a thoughtful, luxurious gift. Preserved flowers symbolise our commitment to respecting the environment and caring for rose farmers and their families' welfare.

By purchasing roses that last years, you contribute to reducing the carbon emissions caused by rose farming. Our products are also Fairtrade certified, and we compensate our farmers and workers fairly for their labour.

To craft out Infinity Roses, we preserve real, fresh roses with our scientific preservation method. Such a process ensures that our everlasting rose arrangements maintain their exquisite look for at least one year.

But with the proper maintenance, your Infinity Roses can last up to three years. Caring for preserved roses is simple:

1. Avoid direct exposure to light, especially sunlight.

2. Keep your preserved roses in a room temperature environment.

3. Occasionally brush them to remove dust that may accumulate over time using a soft brush.

4. Preserved roses should not be in contact with water, steam or any other substance.

5. Avoid frequently touching as the oils from hands can wear the preserved petals.

6. Avoid placing near strong air conditioning fans or strong air vents.

7. Keep your preserved roses in their box as they are secure and happy there.

We currently arrange our Fairtrade preserved roses inside beautifully handcrafted cardboard, brushed suede, and acrylic boxes, designed to complement our everlasting flowers perfectly. To ensure that your preserved roses maintain original qualities, you mustn't remove them from their box.

At the same time, we continually work to design new high-end products to expand our offering. Sign up to our newsletter and be the first to know about new product launches!

We stand by the science behind our preservation process, and we are certain that your preserved roses will maintain their beautiful features for at least one year.

FREE DELIVERY ALL ORDERS

Including free specified date delivery

Worldwide shipping

Ship anywhere, rates available at checkout

UK'S MOST TRUSTED FLORIST

Call us anytime at 0204 525 6518