These Terms and Conditions govern every quotation, booking and supply of floral, plant or event‑production services (Services) and any hire of our installations, props or containers (Hire Items) by Amarante London Ltd (we/us) to the client named on the quotation or invoice (you/your). They form a legally binding contract when you accept a quotation, sign our order form, pay a deposit or otherwise confirm the booking.

1.  Definitions

• Written quotations are valid for five Working Days from issue.
• After that period prices may adjust to reflect market costs for flowers, plants, materials, labour or logistics.
• A booking is confirmed only when we have written acceptance and the booking fee specified in the quotation.

3.  Payment

3.1.  Timing

• The Fee must clear our bank no later than fourteen (14) calendar days before the Event Date (the Due Date).
• We may begin design or purchasing before payment clears, but this does not waive our right to be paid in full.

3.2.  Late payment

• Overdue sums accrue interest at eight per cent (8 %) above the Bank of England base rate, plus the fixed charge allowed by the Late Payment of Commercial Debts (Interest) Act 1998.
• We may suspend work, refuse delivery or remove Hire Items already on site until all sums (including interest) are settled.

3.3.  No deductions

• All payments are due in full, without set‑off, counterclaim or withholding.

3.4  Currency

• Prices are stated in pounds sterling (GBP). If you pay in another currency you must cover all bank and foreign‑exchange charges so the sterling amount is received in full.

4.  Ownership, hire and risk

• Hire Items remain our property at all times; you rent them only for the period stated in the quotation.
• Risk of loss or damage passes to you on delivery or placement at the venue and ends when we collect the Hire Items.
• You will pay the full repair or replacement cost of any Hire Item that is lost, damaged or not returned in good condition.
  
  

5.  Access, delays and extras

• You must provide safe, clear access to the venue at the agreed times. If access is delayed or obstructed you will pay waiting and extra staff hours at £___ per person per hour.
• Additional items or labour authorised on site will be invoiced within 24 hours, payment due immediately.
  
  

• Fresh flowers and plants are perishable and naturally vary in colour, size and longevity. Venue temperature, light and handling affect lifespan, which we do not guarantee.
• Because the Services are bespoke and time‑critical, the statutory 14‑day cooling‑off right for distance sales does not apply once we have begun preparation (Consumer Contracts Regulations 2013, reg 28(1)(b) & (c)).

7.  Consumer cancellation rights – retail goods only

• This clause applies only to retail goods that are (a) non‑perishable and (b) not bespoke (e.g. a decorative vase purchased separately).
• You may cancel such goods within 14 days of delivery, return them at your expense, and we will refund the price within 14 days of receipt in saleable condition.
• All bespoke or perishable goods and all Services are exempt from the cooling‑off right once preparation has begun.
• A model cancellation form appears in Appendix A.
  
  

8.  Service standard and complaints

We will perform the Services with reasonable skill and care.

8.1.  Reporting

Any concern must be notified in writing with photographs within 24 hours of installation.

8.2.  Business Clients – exclusive remedy

If we agree a material defect exists, we will, at our option, re‑perform the affected part of the Services or refund the price paid for that part. This is your exclusive remedy.

8.3.  Consumers – statutory rights on bespoke, perishable work

The Consumer Rights Act 2015 limits remedies for bespoke, perishable services to:

1. Repeat performance where feasible, or
2. Price reduction where repeat performance is impossible or cannot be completed within a reasonable time. These remedies sit alongside (and override where required) any commercial guarantee we may offer.

9.  Liability

9.1.  Business Clients

• Our total liability, whether in contract, tort (including negligence) or otherwise, is limited to the total Fee actually paid.
• We are not liable for loss of profit, loss of reputation or any indirect or consequential loss.

9.2.  Consumers

• We do not exclude or limit liability where unlawful. We are liable for direct losses up to the Fee you paid.

9.3.  Non‑excludable matters

• Nothing limits liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be limited.

9.4.  Insurance

• We maintain £5 million public‑liability and £10 million employers’ liability insurance. Certificates are available on request.
• You must arrange your own insurance for event cancellation, venue damage and guest property.

9.5.  Client indemnity – Business Clients only

• You shall indemnify and hold us harmless against any claim, cost or liability brought by the venue, guests or other third parties in connection with the Services, except to the extent caused by our negligence or breach.

10.  Price revisions after confirmation

If confirmation is received more than 5 Working Days after our quotation and wholesale costs have risen over 5 %, we may adjust the price or offer suitable substitutes of equal value. We will provide evidence in writing.

11.  Force majeure

We are not liable for delay or failure caused by events beyond reasonable control (including extreme weather, strikes, transport failure, pandemic restrictions). We may cancel or postpone; you must pay costs already incurred.

12.  Marketing & intellectual property

• We may photograph our work during installation for portfolio and social media. We will not identify private clients without permission.
• Design drawings and concepts remain our intellectual property until the Fee is paid in full.
  
  

13.  Data protection

We process personal data only to perform the contract or for legitimate interests and keep invoices and related records six years. You may ask to see or correct your data at any time.

14.  Governing law and disputes

• These Terms, and any dispute arising from them, are governed by English law. The courts of England and Wales have exclusive jurisdiction.
• Parties will attempt to resolve any dispute in good faith; mediation may be suggested before litigation.