Each arrangement is made to order and for that reason we are unable to accept returns. Orders cannot be cancelled once they have been processed. For items that have not been processed and would like to be cancelled, we require a £20 administration fee.
If you do have any queries or concerns about your order, please contact us via our contact form so that we can assist with your query. Please note your order number in the message.
If you have a problem with your order, please contact us within 48 hours of receiving the initial item. If your item needs to be returned, please ensure you do so in the original packaging so that it arrives back to us in a safe manner. We will not accept returns without the original packaging.