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KLARNA FAQs

Who is Klarna? 

Klarna is a payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments. 


How does Pay later in 3 interest-free instalments work? 

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment willautomatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app. 


How does Pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into

www.klarna.com/uk.


I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.


Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Amarante London. All transactions take place via connections secured with the latest industry standard security protocols.


Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.


Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.


I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.


I still have questions regarding payment, how can I get in touch?

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.